Having trouble with your Silo's vacuum sealing? Let's identify what you're experiencing and find the right solution.
What Issue Are You Experiencing?
Vacuum Process Fails to Complete or Rapidly Drops
If the vacuum process stops mid-way with a 'vacuum failed' message, or you notice the blue indicator dropping quickly, air is likely leaking into your container.
First thing, check the lid and try again
- Recheck the lid to make sure it is closed securely
- Ensure there is no obstruction or debris around the seals
Check the Rocker
- Ensure the rocker on the lid is firmly closed
- Press down on the Silo logo to verify it's properly secured
- If the rocker seems misaligned remove it and inspect its hinge
Video guide: How to remove the lid rocker
Inspect for Air Leaks
- Look for any food particles around the seals
- Check for protruding items like vegetable leaves
- Ensure no liquid or food is blocking the vacuum path
Verify Seal Placement
- Remove both the upper and lower seals and inspect them
- Check for tears or defects
- Reinsert both seals and ensure proper alignment
Lower Seal
- Ensure it is seated in the container base groove
- Check full coverage around the entire circumference
Upper Seal
- Insert the back notch first
- Press the seal fully into the lid groove
- Confirm alignment with the air port
Vacuum Doesn't Hold (Loses Seal Within Days)
If your container loses vacuum within a few days instead of two weeks, the following may be the cause.
Common Causes
- Residue on the upper seal or rocker
- Sealing warm food before it cools
- Steam affecting vacuum quality
Prevention Tips
- Always clean and dry the seals between uses
- Allow food to reach room temperature before sealing
- Check seals for visible damage
Vacuum Process Ends Immediately
If the vacuum process stops instantly it usually means one of the following.
- The container is already properly vacuum sealed
- Check if the vacuum indicator is fully colored blue
- The device reservoir might need cleaning
Still Having Issues?
If you've tried all solutions and the issue continues please contact our support team for further assistance.