Troubleshooting Vacuum Issues

Having trouble with your Silo's vacuum sealing? Let's identify what you're experiencing and find the right solution.

What Issue Are You Experiencing?

Vacuum Process Fails to Complete or Rapidly Drops

If the vacuum process stops mid-way or you notice the blue indicator dropping quickly, air is likely leaking into your container. Here's what to check:

First thing, check the lid and try again

• Recheck the lid to make sure it is closed securely.
• Ensure there is no obstruction or debris around the seals.
• Give it another go. Try pressing down on the container a bit strongly when initiating the vacuum.

Check the Rocker:

• Ensure the rocker on the lid is firmly closed
• Press down on the Silo logo to verify it's properly secured

Inspect for Air Leaks:

• Look for any food particles or debris around the seals
• Check for protruding items (like vegetable leaves) that might prevent proper sealing
• Ensure no liquid or food is blocking the vacuum path

Verify Seal Placement:

• Upper Seal:
  1. Start by inserting the back notch (1)
  2. Press the seal fully into the lid groove (2)
  3. Confirm proper alignment with the air port (3)
• Lower Seal:
  • Ensure it's completely seated in the container base groove (4)
  • Check for complete coverage around the entire circumference

Vacuum Doesn't Hold (Loses Seal Within Days)

If your container loses its vacuum within a few days (instead of the expected two weeks), consider these factors:

Common Causes:

• Residue on the upper seal or rocker
  • Clean and thoroughly dry both before resealing
• Sealing warm food
  • Allow food to cool completely before vacuum sealing
  • Steam from warm food can affect the vacuum quality

Prevention Tips:

• Always clean and dry the seals between uses
• Let food reach room temperature before vacuum sealing
• Check for any visible damage to seals

Vacuum Process Ends Immediately

If the vacuum process stops almost instantly, it's usually due to one of these reasons:

• The container is already properly vacuum sealed
  • Check if the vacuum indicator is fully colored blue
• The device's reservoir is filled and needs cleaning
  • Learn how to clean the reservoir here

Still Having Issues?

If you've tried these solutions and are still experiencing problems, please contact our support team for additional assistance.